Order procedure

Effective Date: October 6, 2025
Website: https://bkshopbd.com

At BK SHOP BD, we aim to make your shopping experience simple, safe, and convenient.
This page explains how to place, confirm, and manage your orders step by step.

1. Browsing Products

  • Visit https://bkshopbd.com and browse our wide range of products.

  • You can search by category, brand, or product name.

  • Each product page includes detailed descriptions, prices, images, and availability.

2. Adding to Cart

  • When you find a product you wish to purchase, select the desired quantity, size, or variant (if applicable).

  • Click “Add to Cart” to save the item for checkout.

  • You can view or edit your cart anytime by clicking the cart icon.

3. Proceed to Checkout

Once you’re ready to place your order:

  1. Review your selected items in the cart.

  2. Click “Proceed to Checkout.”

  3. Provide the following details accurately:

    • Full Name

    • Mobile Number

    • Delivery Address

    • Email (optional but recommended)

You can also add special delivery instructions (optional).

4. Choose Payment Method

Select your preferred payment option:

  • 💵 Cash on Delivery (COD)

  • 💳 Online Payment (SSLCommerz, aamarPay, Nagad, bKash, Rocket, or Card)

Once selected, follow the on-screen instructions to complete the payment.

5. Order Confirmation

  • After placing your order, you will receive a confirmation SMS or email with your Order ID.

  • Please save this ID for future tracking or customer support queries.

  • Orders are verified and processed within 24 hours (on business days).

6. Order Processing

  • After confirmation, our team verifies product availability and prepares your order for shipment.

  • Orders are usually shipped within 1–2 business days.

  • You will receive a dispatch notification once your order is handed to the courier.

7. Order Tracking

Once your order is dispatched:

  • You will receive an SMS or email with the tracking number or courier details.

  • You can track your order status through the courier’s website or by contacting our support team.

8. Receiving the Order

Upon delivery:

  • Inspect the package condition before accepting it.

  • For Cash on Delivery (COD) orders, pay the courier the exact amount shown on your invoice.

  • If you find any issues (wrong item, damage, missing product), contact us within 24 hours of delivery.

9. Order Cancellation

  • You may cancel your order before shipment by contacting our support team.

  • Once shipped, you will need to follow the Return Policy process.

  • BK SHOP BD reserves the right to cancel any order due to product unavailability, incorrect pricing, or payment verification failure.

10. Important Notes

  • Please ensure that your delivery address and contact number are accurate.

  • Orders placed outside working hours or on holidays will be processed on the next business day.

  • BK SHOP BD reserves the right to verify orders via phone before shipment to ensure authenticity.

11. Need Help?

If you face any issues during the order process, please contact us:

📧 Email: support@bkshopbd.com
📞 Phone: +880 +8801345322871
🌐 Website: https://bkshopbd.com